How Counterforce Solutions is saving time, reducing liability, and deterring risks with HALOS Body Cameras.

Overview

CounterForce Solutions is a Las Vegas-based security company specializing in protecting convenience stores across the city. Founded by two security industry veterans with over 30 years of combined experience, the company operates in one of the most challenging environments for security professionals. With HALOS Body Cameras and cloud-based evidence management, CounterForce Solutions has streamlined its operations, mitigated false accusations, and created a safer working environment for its guards and clients.

Problem

Operating in Las Vegas, where security needs are constant and critical, CounterForce Solutions faced a range of challenges. False accusations against security guards were not only damaging to their reputation but also time-consuming and expensive to resolve. In one case during their first week of operations, a guard was accused of pulling a weapon. Without clear evidence, such incidents would typically result in a lengthy investigation, possible suspension of the guard, and strained client relationships.

Additionally, the company initially struggled to find a body camera solution that met their professional standards. Consumer-grade options were unreliable and cumbersome, with frequent breakdowns and time-intensive manual video downloads. High-end systems from established brands, while robust, came with prohibitive costs and complicated data ownership policies. For the founders of CounterForce Solutions, it became clear that an effective and scalable solution was essential.

“The necessity of body-worn cameras is predominantly and primarily derived from the need to alleviate the expenditure and financial costs of investigations after the fact.”

Solution

CounterForce Solutions found their answer in the HALOS Body Camera solution. Unlike previous options, HALOS offered a cost-effective, professional-grade solution tailored for small and midsize security companies.

The system was a game-changer from day one. Guards wearing HALOS Cameras not only felt safer but also saw an immediate change in behavior from individuals they encountered. The visible presence of the cameras deterred incidents before they escalated, reducing the need for confrontational interactions.

The seamless integration with the HALOS Vault, a cloud-based evidence management platform, allowed real-time uploads of footage, eliminating the delays and inefficiencies associated with manual downloads. In the case of the guard accused of pulling a weapon, Andrew and Victor were able to access the footage within minutes to prove the guard’s innocence, saving valuable time and preventing unnecessary conflict.

Another standout feature was data ownership. Unlike other providers, HALOS ensured that CounterForce Solutions retained full control over their footage, giving them the flexibility to manage and utilize recordings without third-party restrictions.

The system also proved invaluable as a training tool. With an extensive video library, the team could show guards real-life examples of best practices and mistakes, enhancing their readiness for field operations.

Results

Since implementing HALOS, CounterForce Solutions has achieved significant benefits:

• Faster Resolutions: Investigations that previously took days or weeks are now resolved in minutes, saving time and reducing stress.
• Improved Accountability: Guards feel empowered and protected, knowing incidents are recorded, while clients trust the transparency the cameras provide.
• Cost Savings: By reducing the time spent on investigations and improving operational efficiency, HALOS has proven to be a cost-effective solution.
• Enhanced Training: Real-world footage has become an invaluable resource for guard training, helping to prevent mistakes and improve performance.