halos support

Fast implementation. Flexible support. Better outcomes.

Exceptional service starts with responsiveness. When you choose the HALOS all-inclusive solution, you get a support system built to keep pace with your needs. From onboarding to training to ongoing technical support, with HALOS, you'll experience a level of service that's as dependable and intuitive as the technology we provide.

From order to onboarding in four simple steps.

Getting started with HALOS is seamless. From confirming your order to getting your team fully operational, we handle every detail to ensure a quick, hassle-free transition. So you can focus on strengthening security, not troubleshooting logistics.

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Welcome Call

Once your order is received, our Customer Success team will call you to confirm your order details and explain our onboarding process. No surprises, just clarity.

Configuration

Next, we'll preconfigure your cameras to your specifications, including network and user setup, so your HALOS Body Cameras are ready to go out of the box.

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Rapid Deployment

Your preconfigured equipment is shipped within 3-5 business days, ready for immediate use.

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Training Options

HALOS Body Cameras are designed to be simple to operate, but sometimes a little training couldn't hurt. Choose what works for your team: self-help videos for quick starts or live, one-on-one sessions for in-depth training.

Reliable support when you need it.

HALOS delivers support you can count on long after deployment. Whether it's resolving an issue, answering a question, or ensuring your team stays up to date, our responsive approach ensures you're never left waiting.

Accessible, human support

Submit tickets online, call our dedicated support line, or use our automated tools for fast assistance.

One-touch resolution

We aim to solve issues on the first call – no endless transfers, no unnecessary delays.

Customer-centric approach

We measure our success by how quickly and effectively we help you succeed.

Small business feel. Enterprise-level service.

We believe every customer deserves personal attention and expert care. Whether you're running a team of five or five hundred, you'll receive the same level of thoughtful, high-impact support that sets HALOS apart.

"One of the things that was huge for me was your customer support. The fact that I'm dealing with officer safety, I'm dealing with courts and evidence and I can reach out to you guys in a quick email and in minutes I get a response back to me is everything."

P. Quattrini, Warden, Bradford County Correctional Facility

Why choose HALOS?

From unmatched data security to seamless data and evidence management, our solution is built to enhance security, boost accountability, and strengthen trust. Ready to see how HALOS can work for you? Get a demo today.

Get a Demo today