How TexasRenters is protecting employees and tenants with HALOS Body Cameras.

Overview

TexasRenters, a Houston-based property management company specializing in single-family homes, faced a growing need to protect employees and tenants while ensuring transparency in tenant-landlord interactions. Accusations of misconduct and safety concerns had become increasingly common in the industry. By adopting the HALOS Body Camera solution, Texas Renters introduced a new standard of accountability, safety, and operational efficiency.

Problem

Managing rental properties requires navigating a delicate balance of trust and accountability. For TexasRenters, accusations against employees became an all-too-common challenge, with tenants alleging theft, neglect of duties, or inappropriate behavior during property visits. While background checks ensured the team was vetted, disputes often lacked clear evidence, leaving the company vulnerable to legal risks and damaged relationships.

Safety concerns further complicated the work. Maintenance staff and inspectors regularly entered occupied homes, sometimes encountering tenants who were unwilling to cooperate—or worse, actively hostile. In one alarming incident, an employee faced a tenant wielding a firearm, underscoring the unpredictability of the job and the risks involved.

Transparency in tenant-landlord interactions was another pressing issue. Disputes over property conditions, lease violations, or inspections frequently escalated without a reliable record of what actually transpired. This lack of documentation put Texas Renters at a disadvantage, requiring significant time and resources to resolve conflicts.

As owner Sam Upchurch put it, the stakes were high:

“HALOS gives us a sense of security and safety when it comes to sending our employees to properties.”

Solution

To address these challenges, TexasRenters implemented HALOS Body Cameras, integrating the technology into their daily operations and setting a new standard for accountability in property management.

The cameras provided a dependable way to document interactions and inspections, creating a transparent record accessible instantly through the HALOS Vault, a cloud-based evidence management platform. Employees embraced the cameras as both a protective measure and a tool for validating their reports, while tenants felt reassured knowing their interactions and property conditions were documented, even in their absence.

The technology also helped to enforce lease agreements, capturing no-pet violations or refuting baseless claims. In one case, eviction footage provided irrefutable evidence that supported TexasRenters’ position.

With intuitive design and automated uploads to the HALOS Vault, the system streamlined evidence management and reduced administrative burdens, ensuring seamless integration into daily workflows.

Results

Since deploying HALOS body cameras, TexasRenters has seen measurable benefits:

• Increased Accountability: The cameras have created a transparent and impartial record of interactions, protecting both employees and tenants.
• Improved Safety: Employees feel more secure knowing incidents are documented, while tenants are reassured by the cameras’ presence.
• Streamlined Dispute Resolution: Footage has been used to resolve disputes efficiently, avoiding drawn-out legal conflicts.
• Enhanced Efficiency: Automatic uploads and intuitive tools have simplified operations, allowing staff to focus on core tasks.