Beyond security: How 65Beauty Lab  is putting body-worn cameras to work in private healthcare

From resolving disputed treatments to simplifying clinical notes, 65Beauty Lab is finding new uses for body-worn camera technology.

The challenge: When a treatment is disputed

When a patient at 65Beauty Lab  claimed that a nurse had only treated one side of their face, the clinic had something many healthcare providers don't: a recording of the appointment.

The treatment had been captured on a HALOS body-worn camera. The clinic reviewed the footage, established what had happened and shared the recording with the patient. The complaint went no further.

For the private aesthetic clinic, it was a practical demonstration of why having an independent record of treatments matters.

Disagreements in aesthetic medicine can be difficult to resolve. Patients may question what was discussed during a consultation, dispute the treatment delivered or challenge the outcome. Without supporting evidence, complaints can become prolonged, potentially leading to refunds, negative reviews or allegations against individual practitioners.

Paul Lomas, Clinical Director at 65Beauty Lab, wanted a more reliable way to establish the facts and protect his team.

The Solution: A clearer picture of patient care

65Beauty Lab  introduced HALOS body-worn cameras for its nursing team, creating a video and audio record of consultations and treatments.

Rather than relying solely on written notes or conflicting recollections, the clinic can review what was discussed, what treatment was delivered and how an appointment was handled.

“When a patient raises a complaint, you need to be able to establish what actually happened. Having the footage means we're not relying on someone's memory. We can review the appointment and deal with the facts.”

But the cameras have also proved useful in an area the clinic hadn't initially anticipated: clinical documentation.

The Impact: Beyond dispute resolution

Turning consultations into clinical notes

For nurses moving between back-to-back appointments, writing detailed clinical notes can be a time-consuming part of the day.

Consultations often cover medical history, treatment options, patient expectations and aftercare. Capturing those details accurately matters, but finding time to document every conversation isn't always straightforward.

65Beauty Lab  is also using recorded consultations and AI-powered transcription to support clinical note-taking. Rather than reconstructing conversations after an appointment, clinicians can refer to a written transcript of what was discussed.

This helps the team prepare more comprehensive records, revisit previous consultations and spend less time relying on memory.

For Paul, the transcription capability has been one of the most valuable applications of the technology.

Evidence when it matters

The cameras also give clinicians an important safeguard when their work is questioned.

The disputed facial treatment demonstrated how a recording can bring a complaint to a close without a prolonged exchange of conflicting accounts.

In a sector where complaints can have financial and professional consequences, having evidence available allows the clinic to investigate concerns fairly and respond with confidence.

The Verdict: A recommendation for private healthcare

What began as a way to protect clinicians and document treatments has become a tool for supporting everyday clinical work.

For 65Beauty Lab , HALOS offers two distinct benefits: an objective record when treatments are disputed and a more efficient way to capture the details of patient consultations.