How Express Results is deterring violence with professional-grade HALOS Body Cameras.

Overview

Express Results, a repossession agency based in Long Island and the Metro New York area, has been a trusted name in the industry for over 20 years. Operating around the clock, the company is known for its impeccable business practices. However, with repossession volumes rising and hostility toward agents increasing, safety became a critical concern for Express Results.

In 2023 alone, the industry witnessed four murders and 20 serious assaults on repossession agents. Recognizing these risks, Express Results turned to HALOS for a professional-grade body camera solution to safeguard their team and improve operational accountability.

Problem

The nature of repossession work puts agents in unpredictable and often dangerous situations. For Express Results, the growing hostility faced by their team was a pressing concern. Seth Rose, the company’s owner, witnessed firsthand how tensions could escalate during repossessions, putting his agents at risk of verbal abuse, physical assault, and even life-threatening violence.

Adding to the challenge was the lack of suitable tools for repossession professionals. Many body camera options on the market were consumer-grade, falling short of the reliability and durability required for high-stakes fieldwork. Seth wanted a professional-grade solution comparable to what law enforcement relies on to ensure his agents were equipped to handle any situation.

The risks weren’t confined to the field. At their office, heated confrontations sometimes arose when debtors arrived to collect vehicles or possessions, creating a need for additional safeguards within their facilities. Seth recognized the urgency of finding a solution that could deter aggression, protect his team, and provide indisputable evidence when disputes occurred.

“We’re at risk just like law enforcement. The only difference is they’re carrying a badge and a gun.”

Solution

Express Results turned to HALOS, adopting its professional-grade body camera system including the powerful HALOS Vault cloud-based evidence management platform. From the moment the cameras were deployed, the impact was clear.

HALOS Body Cameras, with their distinctive blue light indicating active recording, immediately deterred aggressive behavior and altered interactions in the field. The advanced technology also resolved logistical challenges, with automatic uploads via truck hotspots eliminating manual transfers and securing critical footage. In the office, the cameras provided an extra layer of security, safeguarding interactions when debtors retrieved vehicles or possessions.

Equally transformative was the HALOS Vault. Its intuitive interface provided Express Results with a single, secure repository for all footage, allowing the team to easily access and manage digital evidence. With unlimited storage and automated self-cleaning, the HALOS Vault ensured that critical records were preserved while streamlining operations.

The solution wasn’t just functional—it was practical and easy to implement. Seth appreciated the simplicity of HALOS’ subscription-based model and user-friendly technology, which allowed his team to integrate the cameras and software seamlessly into their workflow.

Results

HALOS body cameras have not only safeguarded Express Results’ agents but also provided a powerful tool for accountability and operational efficiency:

• Improved Safety: The presence of body cameras has drastically changed interactions in the field, making agents feel safer and significantly reducing confrontations.

• Effective Deterrence: HALOS cameras have proven invaluable in preventing bad behavior, with agents and debtors alike moderating their actions under the watchful eye of a camera.

• Enhanced Evidence Capabilities: The company has already leveraged HALOS footage to secure an arrest and conviction in an assault case and to clear an agent of false accusations in a separate incident.
• User-Friendly Technology: The ease of use of HALOS Cameras and Vault platform allowed Xpress Results to integrate the solution seamlessly into their operations.