How HALOS Body Cameras reduced liability for Lender's Recovery

Introduction

Lenders Recovery, an Indiana-based repossession company with 45 employees, including 10 drivers, faced significant challenges in protecting their staff and managing liability claims. Their commitment to providing above-and-beyond services has led to loyal customers and a reputation for safety for their drivers. To further protect themselves and their employees, Lenders Recovery began searching for a body camera solution to ensure their drivers and company were covered when faced with potential liability.

Challenge

Operating in the repossession industry presents inherent risks and challenges for Lenders Recovery. Their drivers regularly face potentially volatile situations when repossessing vehicles, and the company frequently receives claims of vehicle damage or property theft. Without video evidence, investigating and resolving these claims was difficult, and the company struggled to ensure proper procedures were being followed during repossessions. The nature of their work means drivers routinely encounter people on their worst days, leading to emotional and potentially confrontational situations that need careful management.

“Their drivers regularly face potentially volatile situations when repossessing vehicles, and the company frequently receives claims of vehicle damage or property theft.”

Solution

After discovering HALOS Bodycams at the National American Recovery Summit, Lenders Recovery implemented a comprehensive body camera system across their operation. The company equipped their drivers to record all repossession activities from arrival to departure and established recording protocols for vehicle clean-outs to document property handling. They took advantage of HALOS Bodycams’ search and filtering capabilities to efficiently locate specific incident footage when needed. The platform's user management system allowed them to handle camera sharing between multiple drivers effectively, and they successfully integrated the technology into their standard operating procedures.

Some of the feature highlights included:

• Easy uploads of high-quality video and audio
• Durable construction that holds up for wear and tear for multiple shifts
• Excellent customer service response time from HALOS Bodycams

Results

The implementation of HALOS Bodycams delivered significant benefits for Lenders Recovery across multiple aspects of their operation. In terms of protection against false claims, the company has successfully defended against numerous damage claims by providing clear video evidence. They can now quickly resolve disputes about property handling and vehicle condition, while also documenting proper repossession procedures to protect against liability.

The impact on safety and compliance has been notable. The visible presence of body cameras has helped de-escalate potentially volatile situations, and drivers report feeling more secure knowing their actions are documented. The system provides peace of mind for both the company and its employees during difficult repossessions.

From an operational perspective, the technology has streamlined their investigation process through easy access to timestamped footage. While drivers were initially skeptical of the new technology, they now consider the cameras essential equipment for their daily work. The company has identified additional value in using the footage as training material to demonstrate best practices, and their efficient filtering system helps locate specific incidents quickly when needed.

A particularly compelling example of HALOS Bodycams’ value occurred when a customer claimed Lenders Recovery had improperly moved another vehicle to access their target. The body camera footage showed their driver executing a precise "snatch block" technique with minimal clearance, demonstrating both professional skill and proper procedure while definitively proving no other vehicles were touched. This incident exemplified how the system not only protects against false claims but also validates the professionalism of Lenders Recovery’s operation.

Through their implementation of HALOS Bodycams, Lenders Recovery has created a more secure environment for their employees while protecting their business against liability. The system has become an integral part of their operation, with these body-worn cameras an essential tool for their daily work.